StoresFAQS

Publix Instacart pickup works by allowing customers to shop online through the Instacart platform, select items for pickup at their local Publix, and then schedule a convenient pickup time.
You start by visiting the Instacart website or app, where you can browse through Publix’s selection. Add your desired items to your cart just like you would with any online shopping.
Once you’ve selected everything you need, you can choose a pickup location. Instacart will show you the nearest Publix stores that offer this service.
After that, pick a time slot that works for you. This is when you’ll be able to collect your groceries without having to step inside the store.
On the scheduled day, head to your chosen Publix location. Look for designated pickup areas, which are usually marked for convenience.
When you arrive, follow the instructions provided in the app to let them know you’re there. They may ask for a confirmation code or your name to ensure they bring your order out to you promptly.
Once your groceries are brought to your car, you simply verify that everything is correct, and you’re good to go! It’s a straightforward process designed to save you time.

How do I create an Instacart account?

You can create an Instacart account by visiting their website or downloading the app. Click on “Sign Up” and provide the required information, like your email and password. Follow the prompts to complete your registration.

Can I edit my order after placing it?

What should I do if an item I ordered is out of stock?

If an item is out of stock, Instacart will typically notify you before your pickup. You can choose to substitute it with a similar item or remove it from your order entirely.

Are there fees associated with using Instacart at Publix?

Yes, there may be a service fee for using Instacart, as well as a small fee for pickup. However, if you have an Instacart Express membership, you might avoid some of these fees.

Can I use coupons with my Instacart order?

Yes, you can use digital coupons available through the Instacart platform. Just make sure to apply them at checkout to receive your discounts.