StoresFAQS

Stater Bros holds orders for 48 hours.
After that time, the order may be canceled if not picked up.
Stater Bros provides a convenient service for customers who want to shop online. When you place an order, it’s essential to know how long you have to pick it up.
The 48-hour hold period gives you some flexibility. However, it’s always best to collect your order as soon as possible to avoid any issues.
If you’re unable to pick up within that timeframe, you might want to contact customer service. They can give you specific details regarding your order and any potential extensions.
Stater Bros aims to make shopping easy, so keeping track of your order is key. Just remember that the clock starts ticking as soon as you receive your confirmation.

How can I change my order after placing it?

You can modify your order by contacting Stater Bros customer service directly. They can assist you with adjustments if your order hasn’t been prepared yet.

What happens if I miss my pickup time?

If you miss your pickup window, the order may be canceled after 48 hours. It’s best to check with customer service for potential options.

Can someone else pick up my order?

Is there a fee for online orders?

Stater Bros may charge a small fee for online orders, but it varies by location. Check the website or ask at your local store for specifics.

Do I need to bring anything to pick up my order?

Yes, bring your order confirmation and a form of ID. This helps ensure a smooth pickup process.